Cancellation Policy

1. Overview

This Cancellation Policy outlines the terms under which you may cancel a service order placed with ECHELON KP TECHNOLOGIES PRIVATE LIMITED ("Echelon") through echeloninfotech.com.

2. Cancellation Before Project Commencement

You may cancel your order at any time before the project work has commenced. In such cases, a full refund will be processed as per our Refund Policy.

To cancel, please contact us at support@echeloninfotech.com with your Order ID.

3. Cancellation After Project Commencement

If you wish to cancel after work has already begun:

• You must provide written notice via email to support@echeloninfotech.com
• Any completed work will be delivered to you in its current state
• A partial refund may be issued after deducting the cost of completed work
• The refund amount will be determined based on the percentage of project completion

4. Cancellation by Echelon

We reserve the right to cancel an order in the following circumstances:

• Payment failure or fraudulent transaction
• Inaccurate or false information provided during checkout
• Client non-responsiveness for more than 30 consecutive days after project commencement
• Requests that violate our terms of service or applicable laws

In the event of cancellation by Echelon, a full refund will be processed unless the cancellation is due to client default.

5. Cancellation Timeline

• Cancellation requests are acknowledged within 24 hours
• The cancellation will be processed within 3 business days
• Any applicable refund will follow the timelines specified in our Refund Policy (5-7 business days)

6. How to Cancel

To cancel your order, please contact us with your Order ID:

Email: support@echeloninfotech.com
Phone: +91 9960685671

7. Delivery Policy

As Echelon provides digital IT services, there are no physical deliveries or shipping charges. All project deliverables are shared digitally (via secure file transfer, repository access, or deployment). Estimated delivery timelines are provided with each service package and may vary based on project complexity and client responsiveness.

Last updated: March 2026