Privacy Policy

1. Introduction

ECHELON KP TECHNOLOGIES PRIVATE LIMITED ("Echelon", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website echeloninfotech.com and our services, in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and any other information you provide when filling out forms, placing orders, or contacting us.
• Payment Information: UPI transaction details for payment processing. We do not store your UPI ID, bank account details, or any sensitive payment credentials on our servers.
• Usage Data: Browser type, IP address, pages visited, and other analytics data collected through standard web analytics tools.
• Communication Data: Messages, inquiries, and correspondence you send to us through our contact form or email.

3. How We Use Your Information

Your information is used for the following purposes:

• Processing and fulfilling your service orders
• Sending order confirmations, payment receipts, and project updates
• Responding to your inquiries and providing customer support
• Improving our website and services
• Complying with legal obligations including GST compliance and tax reporting

4. Consent

By providing your personal data through our website forms and completing a purchase, you consent to the collection and processing of your data as described in this policy. You may withdraw your consent at any time by contacting us at support@echeloninfotech.com.

5. Data Storage and Security

Your data is stored on secure servers with industry-standard security measures including SSL encryption, access controls, and regular security updates. We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your data may be shared only with:

• Payment gateway providers (MMADPay) for processing UPI transactions
• Email service providers for sending transactional communications
• Government authorities when required by law

7. Your Rights

Under the DPDP Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for data processing
• File a complaint with the Data Protection Board of India

8. Cookies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Contact

For privacy-related inquiries or to exercise your rights, please contact:
Grievance Officer: Dinesh Padiyar
Email: support@echeloninfotech.com
Phone: +91 9960685671

Last updated: March 2026